Refund Policy

Refund Policy for Ayam Goreng Kimiez

At Ayam Goreng Kimiez, we strive to provide the best dining experience for our customers. This refund policy outlines the terms and conditions for refunds on orders placed through our online ordering system.

1. Order Cancellation

2. Quality Issues

If you receive food that is not up to our quality standards, please notify our staff immediately. We will:

• Replace the item at no additional charge, or
• Provide a refund for the affected item(s)

Quality concerns must be raised while you are still at the restaurant or within 15 minutes of receiving your takeaway order.

3. Wrong Orders

If you receive an incorrect order:

• Notify our staff immediately
• We will prepare the correct order at no additional charge
• If you prefer a refund instead, we will process it immediately for cash payments or within 5-7 business days for online payments

4. Payment Method Refunds

5. Non-Refundable Situations

Refunds will not be provided in the following situations:

• Change of mind after the order has been prepared
• Customer is unable to collect takeaway orders after preparation (no-shows)
• Customer dietary restrictions or allergies not communicated at the time of ordering
• Subjective taste preferences (e.g., food is too spicy, too bland) when ordered as per standard menu

6. Promotional Items and Vouchers

Orders using promotional vouchers or discount codes may have different refund terms. If a refund is approved, the refund amount will be calculated based on the actual amount paid after discounts.

7. How to Request a Refund

To request a refund:

1. Speak to our staff at the restaurant immediately
2. Provide your order number or receipt
3. Explain the reason for the refund request
4. Our staff will assess the situation and process the refund if applicable

8. Contact Information

If you have any questions about our refund policy, please contact us: